Privacy Policy

Effective Date: 1-July-2024

Introduction

Welcome to Yupmedi, a product by Appbuddy Technologies India Private Limited. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, retain, and protect the data you provide when using our app or website.

    Information We Collect

    We collect various types of information to provide and improve our services, including:

    • Personal Information: Name, email address, phone number, and payment details when you create an account or purchase a service.
    • Health Information:Information related to patient care packages you may be interested in or use.
    • Usage Data:Information on how you interact with our app, including IP address, device type, and browsing actions.
    How We Use Your Information:

    We use the collected data to:

    • Provide and improve our services.
    • Respond to inquiries and provide customer support.
    • Process payments and transactions.
    • Personalize your experience with Yupmedi.
    • Communicate with you regarding updates, offers, or new features.
    Sharing of Information:

    We may share your information with:

    • Third-party vendors:To fulfill services, process transactions, or provide customer support on our behalf.
    • Law enforcement agencies:When required by law or to protect the security and integrity of our services.
    Data Security

    We take appropriate technical and organizational measures to secure your personal information against unauthorized access, alteration, or disclosure.

      Data Retention

      We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary by data type:

      • Account and profile information: Retained for as long as your account remains active. If you delete your account, we delete or anonymize this data within 90 days, except where we must retain certain information for legal, regulatory, or legitimate business purposes.
      • Health and service-related information: Retained for the duration needed to provide healthcare services, manage bookings, and support your care, and for up to 7 years after your last interaction with a service, or longer if required by applicable healthcare or medical record laws.
      • Payment and transaction records: Retained for up to 7 years after the transaction date to comply with tax, accounting, and financial regulations, and to resolve disputes or chargebacks.
      • Usage and device data: Retained for up to 24 months from the date of collection, after which it is deleted or anonymized unless needed for security investigations or legal compliance.
      • Customer support communications: Retained for up to 3 years from the date of your last contact with our support team, unless a longer period is needed to resolve an ongoing issue or meet legal obligations.
      • Legal and compliance holds: We may retain specific information beyond the periods above when required by law, court order, or government request, or when necessary to establish, exercise, or defend legal claims.
      Third-Party Services

      Yupmedi may integrate with third-party vendors to offer various services. Please note that these vendors have their own privacy policies, and we encourage you to review their terms. We are not responsible for the practices of these third parties.

        Your Rights

        You have the right to:

        • Access the personal data we hold about you.
        • Request corrections to your information.
        • Request the deletion of your data, subject to legal obligations and the retention periods described in the Data Retention section.
        Contact Us

        If you have any questions or concerns regarding your privacy, please contact us. Appbuddy Technologies India Private Limited - Email: support@appbuddy.in